Support Articles

FAQs

How do I figure out which dock will work with my MacBook?
To find the dock that will be compatible with your MacBook, you'll need to get the Model Identifier associated with your specific MacBook. If you ...
Thu, 29 Jun, 2017 at 10:38 AM
Can I power the computer on if it is closed and powered off?
The computer must be on or asleep before being closed as the power button is not accessible while docked. If the computer is shut down while closed, it mu...
Wed, 17 May, 2017 at 3:08 PM
What type of displays can I use with my Henge Docks docking station?
4K Support: 4K displays are currently only supported on a handful of MacBooks. In almost all cases you will have to step down the resolution or refresh ra...
Wed, 17 May, 2017 at 3:14 PM
Click here for information regarding pre-orders and shipping for our new products!
Our designers and engineers are hard at work making last minute adjustments to all of the products we are releasing this year and we could not be more excit...
Fri, 21 Jul, 2017 at 11:24 AM
Will a Henge Docks docking station cause my MacBook to overheat?
There is no way for any Henge Docks product to cause your MacBook to overheat. A MacBook is equipped with sensors and will control its internal fans to ke...
Wed, 17 May, 2017 at 3:22 PM
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Tethered Docking Station

Product Overview
The USB-C version of the Tethered Dock is getting closer and closer to shipping and a lot of people are curious about the capabilities!   The docking stat...
Tue, 18 Jul, 2017 at 4:05 PM

Horizontal Docking Station

User Guide - Horizontal Dock for the MacBook Pro with Retina Display
Tue, 18 Apr, 2017 at 10:14 AM
Docking Your MacBook
It is important to read all safety information and operating instructions before using the Horizontal Dock.  The tray which holds the MacBook in pla...
Thu, 25 May, 2017 at 4:25 PM
Connecting Via Ethernet
By default, your MacBook should automatically detect that an ethernet connection is present and make all of the connections automatically. Please do not c...
Thu, 25 May, 2017 at 4:47 PM
Recalibrating your Horizontal Dock
To recalibrate your Horizontal Dock, simply hold down the two pressure sensors located on the dock tray with your fingers. The light ring on the dock shou...
Wed, 15 Mar, 2017 at 12:56 PM
Apple SuperDrive Connectivity
The Apple SuperDrive was designed to work only when directly connected to the MacBook and there are no third party devices that will support or power the Ap...
Thu, 25 May, 2017 at 4:51 PM
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DockApp
This is the release information for DockApp version 3.0.1. If you are not using this version of DockApp, please consider updating via the DockApp menu or by...
Thu, 25 May, 2017 at 4:54 PM

Vertical Docking Station

Product Overview
The Vertical Docking Station for the late-2016 MacBook Pro is almost here and people have a lot of questions about what this dock can do! It could not be ea...
Tue, 18 Jul, 2017 at 4:05 PM
User Guide - Vertical Docking Station for the MacBook Pro with Retina Display
Wed, 17 May, 2017 at 3:36 PM
My MacBook won't wake up!
The MacBook will go into sleep mode when the screen is closed. In order for the MacBook to wake up after being put into the Henge Dock there must be a sol...
Wed, 17 May, 2017 at 3:39 PM
Thunderbolt Compatibility
The Vertical Dock for the MacBook Pro with Retina Display (2012-2015) can be equipped with Thunderbolt capabilities. The docking station ships with preinsta...
Wed, 17 May, 2017 at 3:43 PM
Why won't the microphone work on my headset?
In order to use a headset with a mic, the headset must be connected to the installed TRRS audio extension prior to docking. If the headset is connected afte...
Fri, 25 Jul, 2014 at 12:56 PM
My Vertical Docking Station is not connecting to my peripherals
The most common solution to this issue is reinstalling the cables in the dock to ensure alignment. Follow the below steps to do this. Unplug all...
Wed, 17 May, 2017 at 3:37 PM
User Guide - Vertical Docking Station for the MacBook Air
Please note: The Vertical Docking Station for the MacBook Air is not Thunderbolt compatible. If you are attempting to connect your MacBook Air Dock...
Wed, 17 May, 2017 at 3:51 PM
Are the MacBook Air docks Thunderbolt compatible?
Our MacBook Air docks provide mini DisplayPort and USB passthrough connections. The Henge Dock is compatible with the MacBook Air with Thunderbolt ports (as...
Wed, 17 May, 2017 at 3:54 PM
How do I connect more than one display to the MacBook Air?
While the MacBook Air is not capable of outputting to more than one external display natively, you should be able to add a second display by using a USB Gr...
Wed, 17 May, 2017 at 3:53 PM

Gravitas for iPhone & iPad

User Guide - Gravitas²
Wed, 17 May, 2017 at 4:48 PM
Gravitas² Case Compatibility
The Gravitas² will only work with iDevices that have a Lightning connector. If you're unsure if your device has a Lighting connector, please refer ...
Fri, 13 Jan, 2017 at 5:33 PM
Gravitas² Charging Issue
Some users experience charging issues with their Gravitas and a common culprit with charging issues is actually not the Gravitas itself, but a build u...
Thu, 1 Dec, 2016 at 4:36 PM
Will the Gravitas² work with my iPhone/iPad?
The Gravitas² is compatible with the following iDevices: iPod Touch* iPhone 5/5S/SE* iPhone 6/6S/6Plus/6SPlus iPhone 7/7Plus...
Mon, 10 Jul, 2017 at 12:02 PM

Accessories

Compatible Cables and Adapters for Henge Docks
Henge Docks' custom line of adapters and extension cords are made to fit perfectly in our docking stations and are recommended for use. Our custom line...
Wed, 9 Sep, 2015 at 3:31 PM
Clique - What do I do if my trackpad won't click?
First, try checking the battery covers on each device to make sure that they are fully tightened. If they are a bit loose, that can cause some binding arou...
Thu, 25 May, 2017 at 4:55 PM
Clique Installation Instructions
Insert the lower end of the keyboard into the tray so that it sits under the lip, then snap in the top of the keyboard. Repeat this process with the track...
Thu, 1 Dec, 2016 at 3:27 PM
Clique² Installation Instructions
The Clique² utilizes reusable adhesive pads to secure your Magic TrackPad and Keyboard in place. Simply position one device at a time and gently but firmly ...
Tue, 4 Apr, 2017 at 12:46 PM
Clique² supports Left and Right Handed Setup
Yes! The Clique² will support left or right handed configuration. Rotate the Clique² 180 degrees and place your devices onto the attachment surfaces is w...
Mon, 21 Nov, 2016 at 11:41 AM
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General

Shipping and Order Information
Shipping Information All Henge Docks orders will ship within 24 to 48 hours from the time the order is placed pending product availability and credit card ...
Wed, 17 May, 2017 at 4:03 PM
Duties and Customs Fees for International Shipping
All of Henge Docks' direct to consumer shipments originate from the United States, United Kingdom, Australia or Canada. Your country may levy customs f...
Wed, 17 May, 2017 at 3:59 PM
Henge Docks Return and Warranty Policy
Returns If you are not fully satisfied with your purchase from Henge Docks for any reason, you have 20 days from the day the item was shipped to request a ...
Tue, 18 Jul, 2017 at 4:03 PM
Will using a Henge Dock void my Apple warranty?
With proper handling, the Henge Docks system makes docking and undocking your MacBook effortless, and will not affect your Apple warranty for your laptop. I...
Thu, 27 Aug, 2015 at 6:18 PM
Reseller and Distributor Information
Please direct all reseller and distributor inquiries to wholesale@hengedocks.com.
Thu, 27 Aug, 2015 at 5:02 PM
EU B2B VAT Tax Exemption
For businesses with a registered VAT number in the EU, a VAT exemption request can be made following these steps:  Set up a customer login on eu.h...
Wed, 17 May, 2017 at 4:13 PM
Do you offer discounts for Enterprise and IT buyers?
Yes! We can offer your company discounts on bulk purchases of any of our products. Outfit your entire office with an easy docking solution to transition y...
Mon, 5 Dec, 2016 at 3:18 PM
Bulk Order Discount
Henge Docks offers special rates for bulk orders of 10 or more of the same SKU. If you are a Henge Docks authorized reseller please submit a PO to sales@hen...
Wed, 17 May, 2017 at 4:43 PM
Terms of Service
Who We Are This web site is operated by or on behalf of Henge Docks LLC. (“referred to as “Henge Docks,” “we,” “our” and “us”). Henge Docks’ headquarters...
Tue, 28 Jul, 2015 at 12:25 PM
Privacy Policy
Privacy Henge Docks will not give, sell, rent or lease your personal information to anyone else without your permission. User Content Complaints In...
Tue, 28 Jul, 2015 at 12:26 PM

Legacy Docking Stations

User Guide - Vertical Dock for MacBook and MacBook Pro (non-Retina)
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Thu, 25 May, 2017 at 5:02 PM
What is included with the MacBook Pro Docking Stations?
Henge Docks MacBook Pro docking stations include a full compliment of USB, Audio, Ethernet and, in some models, FireWire cables. Henge Docks supplies these ...
Wed, 9 Sep, 2015 at 5:34 PM
Is the ethernet cable supposed to be so tight?
A tight fit for the ethernet connection in the dock is normal. We designed each port and its corresponding cable very carefully to ensure precise alig...
Fri, 13 Feb, 2015 at 1:18 PM
Thunderbolt Compatibility
The Vertical Dock for the MacBook Pro can easily be equipped with Thunderbolt capabilities. This docking station has a passthrough which you can install App...
Thu, 25 May, 2017 at 5:04 PM
Port Alignment Guide for 15-inch MacBook Pro
Download a troubleshooting guide for port alignment with the 15-inch MacBook Pro.
Tue, 24 Jun, 2014 at 9:01 AM
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