We are always happy to help troubleshoot and offer additional information not contained on our website or Support Portal but due to the size of our team, and the volume of support requests at any given time, we may not be able to reach out as quickly as we would like. 

We do not currently offer support over the phone due to the size of our team. Anything that may constitute an emergency is fully covered in the User Guide that shipped with your docking station. 

  • All topics regarding issues with docking and undocking are covered in the User Guide that ships with your docking station, also available digitally on our Support Portal. If you are an existing customer and need help with your docking station, please check out the User Guide or Support Portal for the most common issues prior to submitting a support request. 

  • If you are not an existing customer, please browse our website and Support Portal for answers to the most common questions prior to submitting a support request. 

  • For Reseller, Wholesale or Enterprise inquiries, please contact Wholesale@hengedocks.com
  • For all PR, marketing or review unit requests, please contact PR@hengedocks.com

If you are having a problem with your product, or need additional clarification on something, please click the Contact Us button below. Please submit only one ticket per issue. Submitting multiple tickets will push your requests to the bottom of our queue. If you receive an auto-response to your enquiry, please read it in its entirety before replying.