In most instances, the Vertical Docking Station for the MacBook Air should simply connect. If it does not, there may be an easy fix.


Firstly, confirm that you are not using a Thunderbolt display as it is incompatible with that Docking Station. After you have done that, confirm that following:


  • The MacBook is powered on and logged into the User Account prior to docking
  • You have connected the power lead prior to closing the MacBook and placing it in the docking station
  • The external Keyboard and Mouse are functional and connected either directly through the dock or wirelessly
  • In Security & Privacy, you have changed the Require Password after sleep timer to anything greater than 5 minutes


If all of these conditions are met, you should be able to tap any key repeatedly to wake the computer up. Depending on how quickly you dock the MacBook after closing it, you may not even have to do that but, in some instances, you may have to tap a keyboard key repeatedly for up to 30 seconds. This is based on the age of the MacBook, the software currently running, and the age and type of display you are using. 


If you are still not able to connect via the docking station, please click the button below.