Support Articles

FAQs

How do I figure out which dock will work with my MacBook?
To find the dock that will be compatible with your MacBook, you'll need to get the Model Identifier associated with your specific MacBook.  Please not...
Fri, 13 Jul, 2018 at 11:45 AM
Pre-orders and shipping for our new products
Check back here for all updates on shipping timelines.  We will keep this page up to date with our release schedule so that you know exactly where we are a...
Thu, 18 Oct, 2018 at 12:00 PM
What type of displays can I use with my Henge Docks docking station?
If your display has multiple inputs, prioritize them in the following order: DisplayPort/mini DisplayPort, HDMI, DVI, VGA. DisplayPort technology is the mos...
Wed, 16 May, 2018 at 2:19 PM
Can I power the computer on if it is closed and powered off?
The computer must be on or asleep before being closed as the power button is not accessible while docked. If the computer is shut down while closed, it mus...
Wed, 16 May, 2018 at 2:15 PM
Using Your iMac as a Display - Target Display Mode
Target Display Mode is a useful feature available on select iMac models designed so that the user may use their iMac as an external display for their conn...
Mon, 26 Feb, 2018 at 11:15 AM
See all 22 articles

Vertical Docking Station

FAQs - Vertical Docking Station for the MacBook Pro
This is a support article for the Vertical Docking Station compatible with the current-gen MacBook Pro. For our general FAQ section, click here. Q. H...
Mon, 24 Sep, 2018 at 11:42 AM
Product Overview - Vertical Docking Station for the MacBook Pro
The docking station includes two direct pass-through ports that replicate the functionality of the ports on the left side of your MacBook Pro. As with most ...
Thu, 5 Jul, 2018 at 4:00 PM
User Guide - Vertical Docking Station for the MacBook Pro with Retina Display
Wed, 17 May, 2017 at 3:36 PM
I'm having a problem with my Vertical Docking Station
The most common problems with the Vertical Docking Station for the 2012-2015 MacBook Pro are generally caused by port misalignment. The docking station hol...
Mon, 13 Nov, 2017 at 11:11 AM
Advanced Troubleshooting for the Vertical Docking Station
The most common solution to connectivity issues with a Vertical Docking Station is to reinstall the cables in the dock to ensure alignment. Follow the s...
Mon, 13 Nov, 2017 at 11:09 AM
Thunderbolt Compatibility
The Vertical Dock for the MacBook Pro with Retina Display (2012-2015) can be equipped with Thunderbolt capabilities. The docking station ships with preinsta...
Wed, 17 May, 2017 at 3:43 PM
Why won't the microphone work on my headset?
In order to use a headset with a mic, the headset must be connected to the installed TRRS audio extension prior to docking. If the headset is connected afte...
Fri, 25 Jul, 2014 at 12:56 PM
User Guide - Vertical Docking Station for the MacBook Air
Please note: The Vertical Docking Station for the MacBook Air is not Thunderbolt compatible. If you are attempting to connect your MacBook Air Dock...
Wed, 17 May, 2017 at 3:51 PM
Troubleshooting my MacBook Air Docking Station
In most instances, the Vertical Docking Station for the MacBook Air should simply connect. If it does not, there may be an easy fix. Firstly, confirm th...
Tue, 14 Nov, 2017 at 4:25 PM
Are the MacBook Air docks Thunderbolt compatible?
Our MacBook Air docks provide mini DisplayPort and USB passthrough connections. The docking station is compatible with the MacBook Air with Thunderbolt port...
Mon, 18 Jun, 2018 at 11:09 AM
How do I connect more than one display to the MacBook Air?
While the MacBook Air is not capable of outputting to more than one external display natively, you should be able to add a second display by using a USB Gr...
Wed, 17 May, 2017 at 3:53 PM

Tethered Docking Station

User Guide - Stone Tethered Docking Station
If you are having any issues connecting to your devices via Stone please ensure the following: You are using the USB-C cable that came with the...
Wed, 16 May, 2018 at 2:34 PM
FAQs - Stone Tethered Docking Station
This is a support article for the Stone Tethered Docking Station. For our general FAQ section, click here. Q. Will the Stone docking station work wit...
Tue, 11 Sep, 2018 at 2:11 PM
Detailed Product Overview - Stone Tethered Docking Station
The Stone Tethered Docking Station bridges the gap between your existing devices and your brand new MacBook Pro. We like to think of it as giving you your p...
Thu, 9 Aug, 2018 at 3:36 PM
Connecting via Ethernet - Stone Tethered Docking Station
This article is for the Stone Tethered Docking Station   By default, your MacBook should automatically detect that an Ethernet connection is present a...
Thu, 28 Jun, 2018 at 11:25 AM
Troubleshooting your Stone Tethered Docking Station
The Stone Tethered Docking Station should work with virtually any peripheral you can connect to it, however, please note the following:   · Stone is a USB...
Thu, 28 Jun, 2018 at 11:26 AM
See all 6 articles

Horizontal Docking Station

The Horizontal Docking Station for the MacBook Pro
The Horizontal Docking Station for the previous-gen MacBook Pro (mid-2012 - 2015) has been discontinued. We appreciate the enthusiasm for this product and c...
Thu, 28 Jun, 2018 at 11:47 AM
User Guide - Horizontal Dock for the MacBook Pro with Retina Display
Tue, 18 Apr, 2017 at 10:14 AM
Docking Your MacBook
It is important to read all safety information and operating instructions before using the Horizontal Dock.  The tray which holds the MacBook in pla...
Thu, 25 May, 2017 at 4:25 PM
Connecting Via Ethernet
This article is for the Horizontal Docking Station    By default, your MacBook should automatically detect that an ethernet connection is present ...
Thu, 11 Jan, 2018 at 1:13 PM
Recalibrating your Horizontal Dock
To recalibrate your Horizontal Dock, simply hold down the two pressure sensors located on the dock tray with your fingers. The light ring on the dock shou...
Wed, 15 Mar, 2017 at 12:56 PM
See all 9 articles
DockApp for the Horizontal Docking Station
DockApp is designed to work with the Henge Docks Horizontal Docking Station for the mid-2012 - 2015 MacBook Pro and will have limited to no functionality wi...
Mon, 17 Sep, 2018 at 12:01 PM

Gravitas for iPhone & iPad

User Guide - Gravitas²
Wed, 17 May, 2017 at 4:48 PM
Gravitas² Case Compatibility
The Gravitas² will only work with iDevices that have a Lightning connector. If you're unsure if your device has a Lighting connector, please refer t...
Wed, 12 Sep, 2018 at 12:00 PM
Gravitas² Charging Issue
Some users experience charging issues with their Gravitas and a common culprit with charging issues is actually not the Gravitas itself, but a build u...
Thu, 1 Dec, 2016 at 4:36 PM
Will the Gravitas² work with my iPhone/iPad?
The Gravitas² is compatible with the following iDevices: iPhone X (all variants) iPhone 8 Plus iPhone 8* iPhone 7 iPhone 7 Plus iPhone 6/6S/6Plus/6SP...
Wed, 12 Sep, 2018 at 12:00 PM

Accessories

Compatible Cables and Adapters for Henge Docks
Henge Docks' custom line of adapters and extension cords are made to fit perfectly in our docking stations and are recommended for use. Our custom line...
Wed, 9 Sep, 2015 at 3:31 PM
Clique - What do I do if my trackpad won't click?
First, try checking the battery covers on each device to make sure that they are fully tightened. If they are a bit loose, that can cause some binding arou...
Thu, 25 May, 2017 at 4:55 PM
Clique Installation Instructions
Insert the lower end of the keyboard into the tray so that it sits under the lip, then snap in the top of the keyboard. Repeat this process with the track...
Thu, 1 Dec, 2016 at 3:27 PM
Clique² Installation Instructions
The Clique² utilizes reusable adhesive pads to secure your Magic TrackPad and Keyboard in place. Simply position one device at a time and gently but firmly ...
Tue, 4 Apr, 2017 at 12:46 PM
Clique² supports Left and Right Handed Setup
Yes! The Clique² will support left or right handed configuration. Rotate the Clique² 180 degrees and place your devices onto the attachment surfaces is w...
Mon, 21 Nov, 2016 at 11:41 AM
See all 8 articles

General

Order Changes, Cancellations, and Shipping
Shipping Information Henge Docks orders typically ship within two to five business days from the time the order is placed, pending product availability and ...
Fri, 5 Oct, 2018 at 11:25 AM
Duties and Customs Fees for International Shipping
All of Henge Docks' direct to consumer shipments originate from either the United States or the United Kingdom. Your country may levy customs fees, dut...
Mon, 11 Jun, 2018 at 4:57 PM
Where do we ship?
Henge Docks ships to over 160 countries worldwide from two warehouses. European customers should use the EU version of our site while those customers in the...
Mon, 11 Jun, 2018 at 5:03 PM
Henge Docks Return and Warranty Policy
Returns If you are not fully satisfied with your purchase from Henge Docks for any reason, you have 20 days from the day received to request a refund. Heng...
Tue, 4 Sep, 2018 at 3:28 PM
Will using a Henge Dock void my Apple warranty?
With proper handling, the Henge Docks system makes docking and undocking your MacBook effortless, and will not affect your Apple warranty for your laptop. I...
Thu, 27 Aug, 2015 at 6:18 PM
Reseller and Distributor Information
Please direct all reseller and distributor inquiries to wholesale@hengedocks.com.
Thu, 27 Aug, 2015 at 5:02 PM
EU B2B VAT Tax Exemption
Please request exemption prior to placing an order on our website.  For businesses with a registered VAT number in the EU, a VAT exemption request can ...
Tue, 18 Sep, 2018 at 11:26 AM
Do you offer discounts for Enterprise and IT buyers?
Yes! We can offer your company discounts on bulk purchases of any of our products. Outfit your entire office with an easy docking solution to transition y...
Mon, 5 Dec, 2016 at 3:18 PM
Bulk Order Discount
Henge Docks offers special rates for bulk orders of 10 or more of the same SKU. If you are a Henge Docks authorized reseller please submit a PO to sales@hen...
Wed, 17 May, 2017 at 4:43 PM
Terms of Service
Who We Are This web site is operated by or on behalf of Henge Docks LLC. (“referred to as “Henge Docks,” “we,” “our” and “us”). Henge Docks’ headquarters...
Tue, 28 Jul, 2015 at 12:25 PM
Privacy Policy
Privacy Henge Docks will not give, sell, rent or lease your personal information to anyone else without your permission. User Content Complaints In...
Tue, 28 Jul, 2015 at 12:26 PM

Legacy Docking Stations

User Guide - Vertical Dock for MacBook and MacBook Pro (non-Retina)
French German Russian Spanish
Thu, 25 May, 2017 at 5:02 PM
What is included with the MacBook Pro Docking Stations?
Henge Docks MacBook Pro docking stations include a full compliment of USB, Audio, Ethernet and, in some models, FireWire cables. Henge Docks supplies these ...
Wed, 9 Sep, 2015 at 5:34 PM
Is the ethernet cable supposed to be so tight?
A tight fit for the ethernet connection in the dock is normal. We designed each port and its corresponding cable very carefully to ensure precise alig...
Fri, 13 Feb, 2015 at 1:18 PM
Thunderbolt Compatibility
The Vertical Dock for the MacBook Pro can easily be equipped with Thunderbolt capabilities. This docking station has a passthrough which you can install App...
Thu, 25 May, 2017 at 5:04 PM
Port Alignment Guide for 15-inch MacBook Pro
Download a troubleshooting guide for port alignment with the 15-inch MacBook Pro.
Tue, 24 Jun, 2014 at 9:01 AM
See all 6 articles
A list of discontinued docking stations
Below is a list of the Henge Docks SKU and which Model Identifier(s) those correspond to. While Henge Docks no longer manufactures or sells any of the follo...
Wed, 8 Aug, 2018 at 3:27 PM