Support Articles

FAQs

How do I figure out which dock will work with my MacBook?
To find the dock that will be compatible with your MacBook, you'll need to get the Model Ident
Preorders and shipping for our new products
The Thunderbolt 3 version of the Stone docking station, STONE Pro, is currently avai
What type of displays can I use with my Henge Docks docking station?
If your display has multiple inputs, prioritize them in the following order: DisplayPort/mini
Can I power the computer on if it is closed and powered off?
The computer must be on or asleep before being closed as the power button is not accessible w
Using Your iMac as a Display - Target Display Mode
Target Display Mode is a useful feature available on select iMac models designed so that the
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Vertical Docking Station

FAQs - Vertical Docking Station for the MacBook Pro
Start here for any issues or questions related to the current-gen Vertical Docking Station.  
Product Overview - Vertical Docking Station for the MacBook Pro
Click here for product specs and additional information                                 
Will the current Vertical Docking Station support an external GPU?
Yes. Yes it will.                                                                            
User Guide - Vertical Docking Station for the MacBook Pro with Retina Display
I'm having a problem with my Vertical Docking Station
The most common problems with the Vertical Docking Station for the 2012-2015 MacBook Pro are g
Advanced Troubleshooting for the Vertical Docking Station
The most common solution to connectivity issues with a Vertical Docking Station is to rein
Thunderbolt Compatibility
The Vertical Dock for the MacBook Pro with Retina Display (2012-2015) can be equipped with Thu
Why won't the microphone work on my headset?
In order to use a headset with a mic, the headset must be connected to the installed TRRS audi

Tethered Docking Station

FAQs - STONE Pro Tethered Docking Station
Start here for any issues or questions related to the Stone Pro docking station.              
User Guide - STONE Pro
                                                                                             
FAQs - STONE Tethered Docking Station
Start here for any issues or questions related to the Stone docking station.                
User Guide - STONE Tethered Docking Station
                                                                                        
Detailed Product Overview - STONE Tethered Docking Station
Click here for detailed product specs including protocols, cable lengths, and limitations    
Troubleshooting- STONE Tethered Docking Station
Click here for help getting your Stone docking station up and running                         
Connecting via Ethernet - STONE Tethered Docking Station
Click here for advanced Ethernet troubleshooting of the Stone docking station                
Updating firmware - Tethered Docking Station
Click here for information about updating the firmware on your Stone docking station.      ST

Horizontal Docking Station

The Horizontal Docking Station for the MacBook Pro
The Horizontal Docking Station for the previous-gen MacBook Pro (mid-2012 - 2015) has been dis
User Guide - Horizontal Dock for the MacBook Pro with Retina Display
Docking Your MacBook
It is important to read all safety information and operating instructions before using the H
Connecting Via Ethernet
This article is for the Horizontal Docking Station    By default, your MacBook shoul
Recalibrating your Horizontal Dock
To recalibrate your Horizontal Dock, simply hold down the two pressure sensors located on th
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DockApp for the Horizontal Docking Station
DockApp is designed to work with the Henge Docks Horizontal Docking Station for the mid-2012 -

Gravitas for iPhone & iPad

User Guide - Gravitas²
Gravitas² Case Compatibility
The Gravitas² will only work with iDevices that have a Lightning connector. If you're unsur
Gravitas² Charging Issue
Some users experience charging issues with their Gravitas and a common culprit with char
Will the Gravitas² work with my iPhone/iPad?
The Gravitas² is compatible with the following iDevices: iPhone X (all variants) iPhone

Accessories

Compatible Cables and Adapters for Henge Docks
Henge Docks' custom line of adapters and extension cords are made to fit perfectly in our dock
Clique - What do I do if my trackpad won't click?
First, try checking the battery covers on each device to make sure that they are fully tighte
Clique Installation Instructions
Insert the lower end of the keyboard into the tray so that it sits under the lip, then snap
Clique² Installation Instructions
The Clique² utilizes reusable adhesive pads to secure your Magic TrackPad and Keyboard in plac
Clique² supports Left and Right Handed Setup
Yes! The Clique² will support left or right handed configuration. Rotate the Clique² 180 de
See all 8 articles

General

Order Changes, Cancellations, and Shipping
Shipping Information Henge Docks orders typically ship within two to five business days from t
Duties and Customs Fees for International Shipping
All of Henge Docks' direct to consumer shipments originate from either the United States or th
Where do we ship?
Henge Docks ships to over 160 countries worldwide from two warehouses, one in the UK for our E
Henge Docks Return and Warranty Policy
Returns If you are not fully satisfied with your purchase from Henge Docks for any reason, yo
Will using a Henge Dock void my Apple warranty?
With proper handling, the Henge Docks system makes docking and undocking your MacBook effortle
Reseller and Distributor Information
Please direct all reseller and distributor inquiries to wholesale@hengedocks.com.
EU B2B VAT Tax Exemption
Please request exemption prior to placing an order on our website. VAT exemption is not po
Do you offer discounts for Enterprise and IT buyers?
Yes! We can offer your company discounts on bulk purchases of any of our products. Outfit yo
Bulk Order Discount
Henge Docks offers special rates for bulk orders of 10 or more of the same SKU. If you are a H
Terms of Service
Who We Are This web site is operated by or on behalf of Henge Docks LLC. (“referred to as “
Privacy Policy
Privacy Henge Docks will not give, sell, rent or lease your personal information to anyone

Legacy Docking Stations

User Guide - Vertical Docking Station for the MacBook Air
Please note: The Vertical Docking Station for the MacBook Air is not Thunderbolt comp
Troubleshooting my MacBook Air Docking Station
In most instances, the Vertical Docking Station for the MacBook Air should simply connect. If
Are the MacBook Air docks Thunderbolt compatible?
Our MacBook Air docks provide mini DisplayPort and USB passthrough connections. The docking st
How do I connect more than one display to the MacBook Air?
While the MacBook Air is not capable of outputting to more than one external display natively
User Guide - Vertical Dock for MacBook and MacBook Pro (non-Retina)
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What is included with the MacBook Pro Docking Stations?
Henge Docks MacBook Pro docking stations include a full compliment of USB, Audio, Ethernet and
Is the ethernet cable supposed to be so tight?
A tight fit for the ethernet connection in the dock is normal. We designed each port and
Thunderbolt Compatibility
The Vertical Dock for the MacBook Pro can easily be equipped with Thunderbolt capabilities. Th
Port Alignment Guide for 15-inch MacBook Pro
Download a troubleshooting guide for port alignment with the 15-inch MacBook Pro.
See all 6 articles
A list of discontinued docking stations
Below is a list of the Henge Docks SKU and which Model Identifier(s) those correspond to. Whil