Shipping Information
All Henge Docks orders typically ship within 24 to 48 hours from the time the order is placed pending product availability and credit card verification. Henge Docks does not guarantee any quoted shipping window provided by the carrier and once the order is handed off to the carrier we are not able to make any changes to the shipping method. Any concerns regarding transit delays with your order should be taken up directly with the carrier. Please also note that the transit time quoted by the carrier and the lead time for fulfillment should be added together. As an example, Next Day shipping for an order placed on a Friday evening would mean that your order would not arrive until Tuesday at the earliest because of the fulfillment lead time. 

Our US and Global sites ship from our warehouse in northern California and our EU site ships from our warehouse in London, UK. We encourage you to check carrier websites to determine which shipping method is best for you. If you place an order to ship to San Francisco, California, for example, FedEx Ground and FedEx 2Day will take the same amount of time and the former is significantly less expensive.

Shipping Timelines
Orders placed Monday through Friday before 1 PM PST will begin processing same day, pending product availability and credit card verification. Orders placed after 1 PM PST will begin processing the following day, pending product availability and credit card verification. Henge Docks does not fulfill orders on weekends & holidays, so orders placed after 1 PM PST on Friday will be processed the following Monday. Please also note that Henge Docks does not currently partially fulfill orders. If one or more items on your order are not in stock the entire order will be held. Please keep that in mind to determine if you will need to place more than one order.

Cancellation Request 
If you need to cancel your order for any reason, please submit your request by 10:30 AM PST Monday through Friday by following the link below. Due to the speed at which most orders are processed and shipped, as well as the timezone differences between our warehouses outside of the US, cancellations are processed on a best effort basis and we do not guarantee that we will be able to accommodate the request. Please note that if the order has already shipped we will not be able to cancel it. If your order has already been shipped and you still wish to cancel, please refuse the package upon delivery and contact us when you have done so. If the package is delivered, please follow the return instructions 

To cancel an order that has not shipped, please follow the link below and submit your request to our Support Team. Select “Cancellation Request” from the drop-down and fill out the rest of the form completely with your Henge Docks order number and your full name. Please follow the above guidelines to ensure your request is received and processed in a timely manner. 

Request for Changes to Order
Henge Docks cannot make any changes to orders, including shipping method, once an order has been placed. For all other questions, please contact us by clicking below.