• If you are inquiring about a preorder, click here for the most up-to-date information regarding shipping.
  • If your order has been shipped, please contact the carrier directly for questions related to delivery, re-delivery, change of address, or if the package is marked as delivered and you have not yet received it.

 We are always happy to help troubleshoot and offer additional information not contained on our website or Support Portal but due to the size of our team, and the volume of support requests at any given time, we are unable to provide live support. If you are unable to locate the answer to your inquiry on our support site, please submit a support request by clicking the blue 'Contact Us' button located at the bottom of every article.