FAQs

Answers to most common questions

Will a Henge Docks docking station cause my MacBook to overheat?
There is no way for any Henge Docks product to cause your MacBook to overheat. Additionally, there are very real differences between being warm, being warm...
Wed, 16 May, 2018 at 2:29 PM
I have the new MacBook Pro and don't know how to connect my existing peripherals
The introduction of the 2016/17 MacBook Pro has left a lot of early adopters scratching their heads about how they can connect external devices that don...
Wed, 16 May, 2018 at 2:12 PM
Dual Displays: A waste of space?
If you’ve visited our website, you’ve certainly seen images of our docking stations connected to a single, large display. We get messages daily asking what ...
Fri, 20 Oct, 2017 at 1:43 PM
Thunderbolt 3 versus USB-C; What is the difference?
This is a great question because not only are there ways they can work together, there are also ways in which they won't work at all. The fact that the...
Fri, 24 Feb, 2017 at 1:43 PM
How do I order a replacement part?
We offer replacement packs for the most commonly misplaced items. We currently ship these to over 160 countries globally.  Click on one of the belo...
Thu, 25 May, 2017 at 4:57 PM
Do I need to eject my external drives before removing my MacBook from the docking station?
You will always need to eject any connected drives prior to undocking your MacBook or you risk corrupting the drive. The DockApp software, designed exclusiv...
Wed, 16 May, 2018 at 2:12 PM
Will a docking station work with Windows?
We do not design or test our products to work with the Windows operating system and cannot guarantee compatibility.
Fri, 23 Jun, 2017 at 3:08 PM
What colors are available for the docking stations?
ProductColorStone Tethered Docking StationSpace Gray Vertical Docking Station for the 2016 - 2018 MacBook Pro Space Gray Vertical Docking Station for the ...
Tue, 16 Oct, 2018 at 4:02 PM
Support for legacy products
Henge Docks no longer manufactures docking stations for MacBook and MacBook Pro computers released prior to 2012. The troubleshooting and support resources ...
Wed, 8 Aug, 2018 at 3:28 PM
Contact Us
If you are inquiring about a pre-order, click here for the most up-to-date information regarding shipping. If your order has been shipped, please contact ...
Thu, 21 Jun, 2018 at 11:21 AM